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Frequently Asked Questions

Order Status

How do I track my order?

How long will it take for me to receive my package?

How long will it take to process my order?

What if my items are back ordered?

Returns

What is your return policy?

How do I return products?

Can everything be returned?

Who pays the shipping costs?

What do I do if product is damaged when I receive it?

What if I received the wrong product?

Shipping

How much is my shipping?

Does Double Tap Surplus ship to FPOs and APOs?

How long will it take to get my package?

Can we ship to a address different than the billing address?

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